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Almost twenty years ago, I worked in the mail room for SunTrips, a massive travel agency that takes up a whole block in San José. Every day I'd sort through cataracts of mail and find four or five misspelled, anger-scribbly letters of complaint. (SunTrips, despite its success, is kind of a toilet.) A buddy and I would open them up, photocopy them, and laugh at them over lunch in the cafeteria. I found one folded in between pages of an old cookbook last night. It brought back good memories. (By the way, she forgot to enclose the bag.)
SUN TRIPS
carrier:
American Trans Air
Flight # 402
date 5-14-90
Confirmation No . 138498
Travel5-7-90 from SF # 403 @ 10:15Am
to Kahului, Maui
2) Travel 5-14-90 from Maui #402 1:10pm (2 hr delay) to SF *
Dear Customer Service,
The purpose for this
letter is to express my thoughts on my return flight on 5-14-90 as noted above.
Upon booking this trip I explained to my agent My purpose was for business which Should have alowed for your service. Which cost me a weeks salary and nearly great harm to both my 11 Months old and I. I explessidly expressed my need for a flight which would take Me to and from SF and Maui. To insure my not having to Cart a Child and 2 Bags on + off the plane more than my ticket reflects. However aside from a delay that caused myself and others expenses lost by your flight which used up the better part of the entire day. But After being refused assistance with the load as a 20lb baby and another 30 or So lbs of Infant parafinalia. Which was no short walk 4 Crew Members stoad watching me mussel My daughter in stroller w/2 bage in her lap lift and carry to the top of stairs. Where my fury and profound shock as the lach of concern as people Not to mention there very purpose of being aboard to assist passengers. Just watched me struggle my overweight 41 year old self Carrying this infant as high as possible in order to see Where I was going and No one so much as reached out a hand.
The overall service (mostly Stewdrdess was like having to spend A garenteed 5 hours with No Chance of a break from a Baby. Who only knows how to Cry, topped off with having your only hope of assistence comming form a Womam who acted like she was Your husbands lover or you were a mennis.
To illistrate a minor example of the Prima-Bella I delt with Ive inclosed a bag, which is especially deoderazed for Soiled diapers and easy desposal..
Having only Urine, I tied a changed diaper up and at the one time Collection of Beverage trash was Sopped at, and Told soided diapers were to be taken to disposal in Toilet and I was to do it myself. Obviousdly not willing to disturb a sleeping Child after 4 hours of Romper room in my lap. I Wasnt giving any slack so I stuch the 2 Bags I'd accumulated on ether side of My seat unitll We landed. I Mean to tell you. Not only was my Trip a dry run it tooh me a week to get things resorted, and only to find I now have to return next month to complete the work I was unable to do as a result of this Fiessco!
Theres a limit to cutting cost, I can handle the Blochened Lazania I was served and the Complimentry drink I had to pay for because it happened to bee a double, But. Risking my Wellbing and lively hood is asking for than a low Cost of travel. OVER
For What ever its worth. I fell you should screen your employees I'd rather not have any service then the "help" your Attendanc provide-
Sincerely-
XXX X XXXXX
As a Marketing Exectutive Myself I (P.S) For all the money spent on your ads + promo's, Can you afford to have a customer like me feeling cheated?
The money you spend to get one Customer. is greater than the Cost of Preventing the loss of On- — right? So Now what?
SUN TRIPS
carrier:
American Trans Air
Flight # 402
date 5-14-90
Confirmation No . 138498
Travel5-7-90 from SF # 403 @ 10:15Am
to Kahului, Maui
2) Travel 5-14-90 from Maui #402 1:10pm (2 hr delay) to SF *
Dear Customer Service,
The purpose for this
letter is to express my thoughts on my return flight on 5-14-90 as noted above.
Upon booking this trip I explained to my agent My purpose was for business which Should have alowed for your service. Which cost me a weeks salary and nearly great harm to both my 11 Months old and I. I explessidly expressed my need for a flight which would take Me to and from SF and Maui. To insure my not having to Cart a Child and 2 Bags on + off the plane more than my ticket reflects. However aside from a delay that caused myself and others expenses lost by your flight which used up the better part of the entire day. But After being refused assistance with the load as a 20lb baby and another 30 or So lbs of Infant parafinalia. Which was no short walk 4 Crew Members stoad watching me mussel My daughter in stroller w/2 bage in her lap lift and carry to the top of stairs. Where my fury and profound shock as the lach of concern as people Not to mention there very purpose of being aboard to assist passengers. Just watched me struggle my overweight 41 year old self Carrying this infant as high as possible in order to see Where I was going and No one so much as reached out a hand.
The overall service (mostly Stewdrdess was like having to spend A garenteed 5 hours with No Chance of a break from a Baby. Who only knows how to Cry, topped off with having your only hope of assistence comming form a Womam who acted like she was Your husbands lover or you were a mennis.
To illistrate a minor example of the Prima-Bella I delt with Ive inclosed a bag, which is especially deoderazed for Soiled diapers and easy desposal..
Having only Urine, I tied a changed diaper up and at the one time Collection of Beverage trash was Sopped at, and Told soided diapers were to be taken to disposal in Toilet and I was to do it myself. Obviousdly not willing to disturb a sleeping Child after 4 hours of Romper room in my lap. I Wasnt giving any slack so I stuch the 2 Bags I'd accumulated on ether side of My seat unitll We landed. I Mean to tell you. Not only was my Trip a dry run it tooh me a week to get things resorted, and only to find I now have to return next month to complete the work I was unable to do as a result of this Fiessco!
Theres a limit to cutting cost, I can handle the Blochened Lazania I was served and the Complimentry drink I had to pay for because it happened to bee a double, But. Risking my Wellbing and lively hood is asking for than a low Cost of travel. OVER
For What ever its worth. I fell you should screen your employees I'd rather not have any service then the "help" your Attendanc provide-
Sincerely-
XXX X XXXXX
As a Marketing Exectutive Myself I (P.S) For all the money spent on your ads + promo's, Can you afford to have a customer like me feeling cheated?
The money you spend to get one Customer. is greater than the Cost of Preventing the loss of On- — right? So Now what?
